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NEUTROVIS cares about the protection of your personal data. This notice clarifies how NEUTROVIS processes your data, including how we collect, use, share, store, and dispose of it; and the security measures that we have established to ensure your personal data is well protected.

COLLECTION OF PERSONAL DATA

We collect your personal data which range from your name, home address, e-mail address, phone number bank account, financial details, CCTV and/or security recordings. 

SOURCE OF PERSONAL DATA COLLECTION

We gather your personal data from:

  1. New member registration form available at our website (https://www.neutrovis.com)
  2. Purchase form
  3. Cookies
  4. Enquiry form
  5. Application and/or registration form
  6. Employment form

REASON FOR PERSONAL DATA COLLECTION

We collect your personal data to:

  1. Process your request to purchase our product
  2. Deliver our product to your desired address and location
  3. Resolve complaint / delivery problem (if any)
  4. Send new product promotion and/or advertisement to you 
  5. Facilitate your participation in any contest or events
  6. Administer and communicate with you in relation to your employment
  7. Process your credit account application
  8. Assess your credit worthiness
  9. Administer and give effect to your commercial transaction (tender award, contract for service, consignment agreement)
  10. Process any payments relevant to you
  11. Process for insurance purposes
  12. Internal investigations, audit or security purposes
  13. Conduct and support internal marketing analysis and analysis of customer patterns/habits, choices and engagement with NEUTROVIS related companies, subsidiaries, holding companies and affiliated companies
  14. Store in a central repository that is accessible by NEUTROVIS related companies, subsidiaries, holding companies and affiliate companies
  15. Create and deliver personalised products and services that are unique to you to further enhance your customer experience
  16. Provide you a more seamless customer experience
  17. Support research and innovation of our products
  18. Store and carry out data analytics processes
  19. Improve our products
  20. Comply with NEUTROVIS’s legal and regulatory obligation in the conduct of its business
  21. Send you season greetings, special occasion messages or other similar communications
  22. Be kept for NEUTROVIS’s internal records management

PROCESSING OF PERSONAL DATA

We only process your personal data within Malaysia. Your personal data will not be transferred to any place outside Malaysia. 

DISCLOSURE OF PERSONAL DATA

We disclose your personal data to:

  1. The appointed courier to deliver your purchased product
  2. The authority for legal / regulatory purpose 

SECURITY MEASURES

We take these measures to protect your personal data:

  1. By ensuring your personal data is kept as required by Act 709
  2. By ensuring our staff do not misuse your personal data
  3. By performing contract / agreement with system vendor, appointed courier

company.

Nevertheless, you are required to ensure the security of your password and not to disclose it to another party so as to reduce the risk of data breaches.

PERSONAL DATA RETENTION PERIOD

We will retain your personal data as long as you wish to become our customer. If you are no longer interested to be our customer, you may opt-out from receiving our marketing or promotional material. Kindly select the “unsubscribe” option provided in NEUTROVIS’s email blast or you may contact NEUTROVIS’s Contact Us section below.

YOUR RIGHTS

You have the rights to:

  1. Correct / update your personal data by contacting our Personal Data Protection Officer at privacy@neutrovis.com
  2. Access your personal data which we process and keep with us
  3. Stop any of our new promotional products sent to you
  4. Withdraw your consent for us to process your personal data but we shall be unable to provide the latest news and update of our products to you.

CONTACT US

You can contact us or submit your inquiry in regards to the processing of your

personal data at:

PERSONAL DATA PROTECTION OFFICER

(Telephone number) +603-7887 0228
(e-mail address) privacy@neutrovis.com